The 112 emergency service ensures the reception of emergency calls from citizens and their transmission to specialized intervention agencies (Ambulance, SMURD, Police, Fire Fighters, Gendarmerie, Mountain Rescue), in order to ensure an immediate, uniform and unitary response to resolve emergencies.
The 112 emergency service is provided by the Single National Emergency Call System (SNUAU). The SNUAU administrator is the Special Telecommunications Service (STS).
The calls are taken over 24/7 by the STS operators within the 112 Emergency Service and, depending on the type of emergency, are then transferred to the dispatchers of specialized intervention agencies, which conduct an interview on the area of competence, assign and alert the crews in the field.
Calls can be answered and processed in several languages of international circulation and in the languages of national minorities.
SMS at 113
The SMS 113 service is the solution implemented by the Special Telecommunications Service to support people with hearing and / or speech impairments who want to call the 112 emergency service.
By integrating into the existing architecture of SNUAU, the SMS Service 113 allows communication through short SMS messages with the persons registered in the SNUAU database, preserving the basic functional characteristics of the 112 Voice Service: free and accessibility.
CAREFUL! Calling the emergency system via SMS to number 113 can only be done on Orange, RCS-RDS, Telekom, Vodafone mobile communication networks.*
Referral/notification to the police or the prosecutor’s office
If you are the victim of a crime, you can report it to the police (or the prosecutor’s office) in writing or orally. You can also instruct another person to report the crime if you mandate it in writing. The power of attorney written and signed by you will be attached to the file.
The complaint can be made by one of the spouses for the other spouse or by the adult child for the parents. In the case of minors, the complaint is made by the legal representative or with her/his approval.
If you choose to make the complaint orally, you must go to the police station. The police officer will put your complaint in writing, record it and ask you to sign it. Complaints in writing must also be signed by you.
The complaint must include:
- name and surname,
- address and
- a detailed description of the facts.
- To the extent that the name of the perpetrator is known, he/she must be indicated in the complaint, as well as any evidence in connection with that event.
In the criminal investigation phase, the injured person can bring other evidence to the file.
If you do not speak or understand the Romanian language, you can file the complaint in the language you understand, and this will be translated later by the judicial body. In this case, you can also request that, when you are summoned, you receive the summons in the language you understand.
If you are a victim of domestic violence, you can request the issuance of a provisional protection order (OPP) by the police or you can ask the court to issue a protection order (OP). In this regard, it is necessary to complete a standard application, which is submitted to the Court within which you reside. The request can be made in person or, if you agree, by a person from the social services dealing with domestic violence, a non-governmental organization, a prosecutor or a police officer.
The complaint can also be sent in electronic format, ie by e-mail.
The preliminary complaint must be filed within 3 months from the day the injured person found out about the crime.
When the injured person is a minor or an incapacitated person, the term of 3 months runs from the date when his legal representative found out about the commission of the deed.
Am I the victim of a crime?
You are considered a victim of a crime if you have suffered physical, moral or material damage as a result of an incident considered a crime under the national law in force.
As a victim of crime, the law gives you certain rights before, during and at the end of the criminal trial.
The first two phases of the criminal trial in Romania are: the criminal investigation and the trial (trial). During the criminal investigation, the criminal investigation bodies (police) investigate the case, gather evidence in order to find the perpetrator. At the end of the criminal investigation, the police send the case to the prosecutor’s office, together with all the data and evidence gathered in the file. After receiving the file, the case prosecutor analyzes the case and decides if it goes to the next stage, respectively trial or if the file should be closed.
Once the case reaches the court, the panel of judges examines the facts and hears the people involved to establish the perpetrator’s guilt. Once the guilt is established, the perpetrator receives a punishment. If the court finds that the accused is not guilty, then h/shee is released.
In accordance with art. 1 of the law no. 211/2004 on certain measures to ensure the information, support and protection of victims of crime:
(1) Everyone who has been the victim of an offense shall have the right to be recognized as such from the moment of identification, to be treated with respect, professionalism, to receive individualized protection and support, to obtain financial compensation and to have his or her rights restored. . Her family members enjoy the same rights.
(2) The information, support and protection measures, including the evaluation, granted under the conditions of this law are not conditioned by the introduction of a complaint before the criminal investigation bodies.
How can I find out what is happening in the case of the crime I reported?
After you have filed a complaint, the file will be sent by the police to the prosecutor’s office where the file will receive a unique number.
After you have filed the complaint, you can find out the status of the criminal investigation if you make an express request in this regard and indicate an address in Romania or an e-mail address or e-mail to which the information will be communicated to you.
If the prosecutor decides to send the case to court, you have the right to consult the file at the court during the trial phase. You will also be summoned to court.